In today’s business environment, employers expect employees to have a solid set of interpersonal skills.  The ability to solve problems quickly and effectively is a critical interpersonal skill well worth developing.  First, find out how to deal with difficult personalities and broach challenging subjects in the workplace. Gain skills to be an effective team member and leader in the workplace by taking control of the conversation, managing your reactions, and navigating problematic interactions with ease. Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace. Finally, find out how to recognize how stress affects you. Develop skills and learn ways in which we can avoid stress and to not let stressors become stress!

CEUs/ILUs: 4.8
Length (in hours): 48
Price in USD $495.00

Hear from our past students

This class has been a blessing to me.
- Irma Perez, Grayslake, IL
(Stress Management in the Workplace)
Great ideas and examples for dealing with conflict!
- Teresa D Arcy, Saskatoon, SK
(Conflict Management)

Course schedule

Dealing with Difficult People in the Workplace

  • Mar 2 – 27, 2020
  • May 4 – 29, 2020
  • Jul 6 – 31, 2020


Conflict Management

  • Feb 3 – 28, 2020
  • Apr 6 – May 1, 2020
  • Jun 1 – 26, 2020


Stress Management in the Workplace

  • Apr 6 – May 1, 2020
  • Jun 1 – 26, 2020
  • Aug 3 – 28, 2020